WaterSwitch2 technical support

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Product support

1 red flash & 1 beep every 20 seconds

VALVE CLOSED DUE TO MAINS POWER FAIL (if this option was selected)

If your Leaksafe system is mains powered and you chose the option at installation to have the valve close if there was a power outage the system will show this alarm. To re-instate the water press and hold the WATER ON button on the Water Valve Control until it beeps once. The valve will open and water will be reinstated. The Leaksafe system will continue to operate on battery power during a power outage.

2 red flashes & 2 beeps every 20 seconds

VALVE CLOSED DUE TO A WATER LEAK BEING DETECTED

One of the leak detection tapes in your property has been in contact with water and the wireless transmitter it is connected to has signalled the Water Valve Control to close the shut off valve on the incoming mains.

This is what the system is designed to do to minimize any damage from a drip leak or burst.

Here’s what to do:

  1. Press WATER OFF – the Water Valve Control will beep and the audible alarm on the Water Valve Control will stop. The valve remains closed.
  2. If you have a length of leak detection tape directly connected to the bottom of the Water Valve Control, unplug it and see if you can reinstate the water by pressing WATER ON. If the valve opens when you press the WATER ON, then it is this length of tape that has triggered the alarm. Please remember that our leak detection tape is extremely sensitive and will trigger an alarm from only a drip of water. Often the tape will not feel discernibly wet, or may have dried if you have been away from the property when the alarm was raised.
  3. If unplugging this first length of tape (if present) does not allow you to reinstate the water, plug it back in. You now need to find which wireless transmitter in the property has triggered the alarm.
  4. Please go to the location of each of the wireless transmitters and listen to see which one is emitting an audible alarm. The wireless transmitter will emit a rapid alarm in 20 second bursts for 90 seconds when it is first triggered, then slow to a single beep every 12 seconds.
  5. When you find the wireless transmitter that is beeping, unplug the tape or sensor to silence the alarm. Check the tape or sensor for any signs of water and it’s location as this is where the leak was detected.
  6. Once the leak has been repaired and the leak detection tape is dry, plug the tape back in to the wireless transmitter and reposition both the tape and the transmitter.
  7. Re-instate the water by pressing WATER ON at the Water Valve Control.
3 red flashes & 3 beeps every 20 seconds

VALVE CLOSED DUE TO WATER CONTINUOUS FLOW TIMER BEING EXCEEDED

The system has detected water flowing continuously through the flow sensor for longer than the maximum time selected at installation (30 minutes, 1 hour, 1.5 hours, 2 hours, 4 hours or 6 hours). This will have occurred either as a result of a leak in the property or by unusual use of water that has resulted in the timer being exceeded.

If you are happy that the valve closure has not been triggered by a leak in the property reset the system reset by pressing and holding down the WATER OFF button on the Water Valve Control until it beeps 3 times. The audible alarm and LED flashing will stop but the Valve will remain closed.

Press and hold down the WATER ON button until it beeps once.

The Valve will open and the system is reset.

3 red flashes & no beeps every 20 seconds

VALVE CLOSED DUE TO NO FLOW TIMER BEING EXCEEDED

The system has not seen any water flow through the flow sensor within the pre-programmed time duration (6, 12, 18, 24, 36 or 48 hours) and has shut the valve.

Press and hold down the WATER ON button until it beeps once.

The Valve will open, and the system is reset, or turn the water on by pressing the “Water On” switch on the wireless On/Off switch.

Warning Descriptions
1 yellow flash & 1 beep every 60 seconds

LOW BATTERIES, CHANGE BATTERIES ASAP

Please change the batteries in the Water Valve Control AND any wireless transmitters that are in the property.

Batteries in the Water Valve Control (3 x AA batteries) and the wireless transmitters (3 x AAA batteries) should be changed every 9 months.

The battery in the wireless On/Off switch (1 x CR2032) should be changed every two years.

2 yellow flashes & 2 beep every 60 seconds

VALVE HAS BECOME DISCONNECTED FROM WATER VALVE CONTROL (if this option was selected)

Please plug the valve back in to the input marked “V” on the bottom of the Water Valve Control

2 red flashes & 2 beeps every 20 seconds

VALVE CLOSED DUE TO A WATER LEAK BEING DETECTED

One of the leak detection tapes in your property has been in contact with water and the wireless transmitter it is connected to has signalled the Water Valve Control to close the shut off valve on the incoming mains.

This is what the system is designed to do to minimize any damage from a drip leak or burst.

Here’s what to do:

  1. Press WATER OFF – the Water Valve Control will beep and the audible alarm on the Water Valve Control will stop. The valve remains closed.
  2. If the alarm does not stop and you have a length of leak detection tape directly connected to the bottom of the Water Valve Control, unplug it and see if you can reinstate the water by pressing WATER OFF, then WATER ON. If the valve opens when you press the WATER ON, then it is this length of tape that has triggered the alarm. Please remember that our leak detection tape is extremely sensitive and will trigger an alarm from only a drip of water. Often the tape will not feel discernibly wet or may have dried if you have been away from the property when the alarm was raised.
  3. If unplugging this first length of tape (if present) does not allow you to reinstate the water, plug it back in. You now need to find which wireless transmitter in the property has triggered the alarm.
  4. Please go to the location of each of the wireless transmitters and listen to see which one is emitting an audible alarm. The wireless transmitter will emit a rapid alarm in 20 second bursts for 90 seconds when it is first triggered, then slow to a single beep every 12 seconds.
  5. When you find the wireless transmitter that is beeping, unplug the tape or sensor to silence the alarm. Check the tape or sensor for any signs of water and it’s location as this is where the leak was detected.
  6. Once the leak has been repaired and the leak detection tape is dry, plug the tape back in to the wireless transmitter and reposition both the tape and the transmitter.
  7. Re-instate the water by pressing WATER ON at the Water Valve Control.

 

If it is a small leak that can be isolated until a plumber can be called to repair it, unplug the wet leak detection tape from the wireless transmitter and leave the tape unplugged.

Press WATER OFF – the Water Valve Control will beep and the audible alarm on the Water Valve Control will stop. The valve remains closed.

Press WATER ON at the Water Valve Control to re-instate the water.

LEAKSAFE RECOMMEND ALL LEAKS BE REPAIRED BEFORE WATER IS TURNED BACK ON.

If leak detection is disabled in any part of a property that area is unprotected and the system will not alarm or shut the water off if another leak occurs.

The decision to disable any part of a Leaksafe system lies with the occupier and Leaksafe accepts no liability whatsoever for the consequences of that decision.

NB: Once the leak has been repaired and the leak detection tape is dry, plug the tape in to the wireless transmitter and reposition both the tape and the transmitter.

Please remember that our leak detection tape is extremely sensitive and will trigger an alarm from only a drip of water. Often the tape will not feel discernably wet, or may have dried if you have been away from the property when the alarm was raised.

A wireless transmitter will emit a rapid alarm in 20 second bursts for 90 seconds when it is first triggered, then slow to a single beep every 12 seconds.

If the tape or sensor dries, the wireless transmitter will stop beeping.

Press WATER ON at the Water Valve Control to re-instate the water, but please monitor the system as if you get another leak alarm it is likely that you have an intermittent drip leak.

It is most likely to be a low battery alarm for either the Water Valve Control or a wireless leak detector transmitter, or the valve has been unplugged from the Water Valve Control.

Please refer to the Leak Alarm & Indicator guide (below) to identify which alarm has been activated, and the remedial action required.

Warning Descriptions
1 yellow flash & 1 beep every 60 seconds

LOW BATTERIES, CHANGE BATTERIES ASAP

Please change the batteries in the Water Valve Control AND any wireless transmitters that are in the property.

Batteries in the Water Valve Control (3 x AA batteries) and the wireless transmitters (either 3 x AAA batteries or 2 x AA batteries depending on the version) should be changed every 9 months.

The battery in the wireless On/Off switch (1 x CR2032) should be changed every two years.

2 yellow flashes & 2 beep every 60 seconds

VALVE HAS BECOME DISCONNECTED FROM WATER VALVE CONTROL (if this option was selected)

Please plug the valve back in to the input marked “V” on the bottom of the Water Valve Control.

If the Water Valve Control is mains powered unplug from the mains.

Unplug the valve, flow sensor or flow meter and/or leak detection tape connected to the ports at the bottom of the Water Valve Control and lift it off its retaining screws.

Remove the catch cover on the top of the unit, press down the retaining catch to release the front cover.

Insert 3 x new AA batteries, reassemble, and plug in valve and any other connections.

Re-initialize the system:

  1. Press and hold down the WATER OFF button until it beeps twice.
  2. Press and hold down the WATER ON button until it beeps once. The green VALVE OPERATING LED will flash for 10 seconds.
  3. When it has finished flashing, test the Water Valve Control by pressing WATER OFF again and checking that the valve closes.
  4. When the Valve Operating LED stops flashing press WATER ON to reinstate the water.

If you are getting a low battery alarm, please replace the batteries in ALL the wireless transmitters in the property.

On each transmitter:

  1. Unplug the leak detection tape from the wireless transmitter.
  2. Lift the wireless transmitter off its retaining screw or separate the Velcro fastening.
  3. Remove the top cover of the transmitter.
  4. Depending on the version of wireless transmitter installed, insert 3 x new AAA batteries or 2 x AA batteries as shown on the battery holder and reassemble – the transmitter will beep 3 times to confirm correct installation.
  5. Check that the transmitter is operating correctly by wetting the test pins at the end of the tape. The wireless transmitter will emit an audible alarm and the Leaksafe valve will close.
  6. Remove one battery from the Wireless Transmitter to stop the audible alarm, then reposition the battery in the transmitter and replace the transmitter cover.
  7. Reset the system: Press and hold down the WATER OFF button on the Water Valve Control until it beeps 3 times. The audible alarm and LED flashing will stop but the Valve will remain closed.
  8. Press and hold down the WATER ON button until it beeps once.
  9. The Valve will open, and the system is reset.

If the switch is fixed using self-adhesive strips, carefully ease the switch off, and install a new CR2032 lithium battery into the battery compartment on the back of the switch. Remove the old adhesive strips from the switch and surface and reposition using new adhesive strips.

If the switch is screwed to either a back box or directly on to a surface, ease the Cover surround off the Fixing plate by inserting a small flat bladed electrical screwdriver into the opening at the bottom of the switch and turning gently. The cover surround and switch assembly will come away from the fixing plate.

Install a new CR2032 lithium battery into the battery compartment on the back of the switch assembly and reassemble.

If the 6 button Wireless switch has been installed and working and then stops working:

  1. Check that an alarm has not been activated on the Water Valve Control.
  2. If no alarm has been activated, change the battery in the Wireless switch.

Make sure that the switch on the back of the wireless switch marked M< >O/I is switched to “O/I”.

Leaksafe work with a number of leading insurers, brokers and their clients to reduce the risk associated with water damage