Press the Blue On/Off button. The LED around the blue button will flash once, green if the control is opening the valve, red if it is closing the valve. The small red LED above the valve port will light to indicate that the command has been sent, and the valve will open/close.

If the valve is closed, the red LEDs will flash every few seconds to show that the valve is closed.

If you are using the APP, click the slider alongside the WaterTAPP and it will ask you to confirm that you want to turn your water either On or Off.  Click “Yes” and the APP will confirm that your valve is set to open or close.  The slider greys out to show the command is pending and will update the valve status when the command has been delivered and the WaterTAPP confirms back to the APP that the command is complete.  Please note it can take a few minutes to complete the full sequence.

A leak alarm will be raised if a directly connected leak detection tape gets wet, or water is detected flowing continuously for longer than the period selected during setup (default 30 minutes).

If the leak detection tape in any area gets wet, the WaterTAPP will close the valve on the incoming water supply.   A red LED will light above the leak detection tape zone port to tell you which zone has activated.

PLEASE NOTE that the leak detection tape is deliberately sensitive and will activate with just a few drops of water.

If you are using the APP, you will receive a push notification to tell you the valve has been closed for either a LEAK or CONTINUOUS FLOW.  The WaterTAPP control panel will be flashing red to indicate the valve is closed.

If you are not using the APP, the valve will be closed when you try to use water and the WaterTAPP control panel will be flashing red to indicate the valve is closed.

If an alarm is raised and you don’t see a puddle of water in the location, please consider whether anything that uses water in the area covered by leak detection tape has been used within 30 minutes of the alarm being raised, as it may be a very small drip leak or seepage that has caused the alarm.

PLEASE NOTE that the leak detection tape is deliberately sensitive and will activate with just a few drops of water.

If your water is off but none of the red zone LEDs are illuminated it indicates that the tape has dried since the leak alarm was raised and you can turn your water back on.

If your water is off because a leak detection tape has got wet, but none of the red zone LEDs are illuminated it indicates that the tape has dried since the leak alarm was raised and you can turn your water back on by pressing the blue On/Off button.  If that tape alarms intermittently in the future, we recommend that a plumber checks any appliances / pipework in the area as this will indicate an intermittent leak that will likely get worse over time.

If an alarm is raised, and a red Zone LED on the WaterTAPP is lit, it indicates that leak detection tape is still wet.  The system will not allow you to open the valve with the wet tape still connected.  Please check the area and feel along the tape to establish where the leak is.  When you find the source of the leak, disconnect the leak detection tape by unplugging it from the bottom of the WaterTAPP.  If it is safe to do so, press the blue On/Off button to open the valve.

Repair the leak and let the tape dry completely before plugging it back in. If an alarm is raised as soon as you plug the tape back in, then it is not yet dry. Disconnect and leave for a further period to dry then re-connect.  PLEASE REMEMBER to re-connect the tape as soon as possible once it is dry. The location where the tape was activated is not protected unless it is plugged into the WaterTAPP.

If the system detects a wet leak detection tape it will not allow you to open the valve with the wet tape still connected.  If it is safe to do so, disconnect the tape then open the valve. See “How do I get my water back on after a leak is detected”.

If the WaterTAPP control panel fails, the valve can be opened or closed manually. To manually operate the valve, lift and turn the operating button. The button must be fully out. When the valve is open the red line in the valve status window is parallel to the water pipe and at right angles when closed. Push the operating button down when finished.