WaterHub

Product support
Press the Blue On/Off button. The LED around the blue button will flash once, green if the control is opening the valve, red if it is closing the valve. The small red LED above the valve port will light to indicate that the command has been sent, and the valve will open/close.
If the valve is closed, the red LEDs will flash every few seconds to show that the valve is closed.
If the leak detection tape in any area gets wet, the WaterHub will close the valve on the incoming water supply. A red LED will light above the leak detection tape zone port to tell you which zone has activated.
PLEASE NOTE that the leak detection tape is deliberately sensitive and will activate with just a few drops of water.
If you have subscribed to our notification service, when a leak detection tape gets wet, the system will shut the valve and send a message to Leaksafe’s data platform that will immediately send a SMS and/or email with the time the leak was detected, and where the leak was detected. The notifications will look like this:
SMS Notification:
Re: (Property & location e.g., XX House, Flat XX Kitchen)
Leak detected
Email Notification:
From: noreply@m3h.co.uk Subject: Alert from Leaksafe Date:
To:
This is a message from Leaksafe, reference:
RE: (Property & location)
Leak detected
This is for information only – please do not reply to this email
If an alarm is raised and you don’t see a puddle of water in the location, please consider whether anything that uses water in the area covered by leak detection tape has been used within 30 minutes of the alarm being raised, as it may be a very small drip leak or seepage that has caused the alarm.
PLEASE NOTE that the leak detection tape is deliberately sensitive and will activate with just a few drops of water.
If your water is off but none of the red zone LEDs are illuminated it indicates that the tape has dried since the leak alarm was raised and you can turn your water back on.
If your water is off but none of the red zone LEDs are illuminated it indicates that the tape has dried since the leak alarm was raised and you can turn your water back on by pressing the blue On/Off button. If that tape alarms intermittently in the future, we recommend that a plumber checks any appliances / pipework in the area as this will indicate an intermittent leak that will likely get worse over time.
If an alarm is raised, and a red Zone LED on the WaterHub is lit, it indicates that leak detection tape is wet. The system will not allow you to open the valve with the wet tape still connected. Please check the area and feel along the tape to establish where the leak is. When you find the source of the leak, disconnect the leak detection tape by unplugging it from the bottom of the WaterHub. If it is safe to do so, press the blue On/Off button on the WaterHub to open the valve.
Repair the leak and let the tape dry completely before plugging it back in. If an alarm is raised as soon as you plug the tape back in, then it is not yet dry. Disconnect and leave for a further period to dry then re-connect. PLEASE REMEMBER to re-connect the tape as soon as possible once it is dry. The location where the tape was activated is not protected unless it is plugged into the WaterHub.
Once a day, behind the scenes, each WaterHub monitors its battery level, the ambient temperature and humidity and whether the connected tape is wet. We call this a “daily heartbeat”. If you subscribe to our notification service, and the 3.6V lithium battery in your WaterHub depletes below 2.8V you will receive a “low battery” notification. Please change the ER26500 battery as soon as possible.
If the system detects a wet leak detection tape it will not allow you to open the valve with the wet tape still connected. If it is safe to do so, disconnect the tape then open the valve. See “How do I get my water back on after a leak is detected”.
If the WaterHub control panel fails, the valve can be opened or closed manually. To manually operate the valve, lift and turn the operating button. The button must be fully out. When the valve is open the red line in the valve status window is parallel to the water pipe and at right angles when closed. Push the operating button down when finished.
We recommend that you check the valve function (opening & closing the valve) on your WaterHub every 6 months.
The WaterHub is either mains powered with lithium battery backup or can run off lithium battery alone. Battery life is between 2 – 5 years. Usage, temperature and humidity can all affect battery life. If when you check the valve function the valve is sluggish, or if you test the battery strength and it is below 2.8V, or if you subscribe to our notification service and you receive a LOW BATTERY notification, please change the battery.
To change the battery, slide the Control Panel upwards to release it from its wall bracket and reveal the battery compartment on the back. Lithium battery type ER26500.
Leaksafe offer a FOC battery reminder email service to remind you to change batteries every 2 years. Click here to send us a request to set you up on that system.
To change the battery, slide the Control Panel upwards to release it from its wall bracket and reveal the battery compartment on the back. Lithium battery type ER26500.
Leaksafe offer a FOC battery reminder email service to remind you to change batteries every 2 years. Click here to send us a request to set you up on that system.
WaterHub