Leaksafe Solutions Ltd Privacy Policy (website)

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What type of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities

What data do we collect?

Leaksafe collects personal identification information – your name, email address, address and phone number.

How do we collect your data?

You directly provide Leaksafe with most of the data we collect. We collect data and process data when you:

• Complete an enquiry form online or place an order for any of our products and services
• Voluntarily complete a customer survey or provide feedback on our company via a message board or via email
• Use or view our website via your browser’s cookies

Leaksafe may also receive your data indirectly from the following sources:

• Your insurer
• An appointed loss adjustor
• An appointed property manager

How will we use your data?

Leaksafe collects your data so that we can process your order and manage your account

How do we store your data?

Leaksafe securely stores your data on our Customer Relationship Management system (CRM) that is hosted by Capsule CRM

Leaksafe will keep your data whilst we process your order and if applicable, all the time you have one of our leak detection systems installed in your property or a property you manage. If an order does not proceed or you are no longer in control of a leak detection system that we have installed, then we will delete your data.

What are your data protection rights?

Leaksafe would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request Leaksafe for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that Leaksafe correct any information you believe is inaccurate. You also have the right to request Leaksafe to complete information you believe is incomplete.
• The right to erasure – You have the right to request that Leaksafe erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that Leaksafe restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to Leaksafe’s processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that Leaksafe transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at:

Email: info@leaksafe.com
Phone: 0344 848 0488
Write: Leaksafe Solutions Ltd, Unit D Rose Court, 89 Ashford Road, Bearsted, Kent ME14 4BS, United Kingdom.

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org

How do we use cookies?

Leaksafe uses cookies to understand how you use our website. Our website uses session cookies.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Leaksafe website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Leaksafe keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 7 February 2022.

How to contact us

If you have any questions about Leaksafe’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us:

Email: info@leaksafe.com
Phone: 0344 848 0488
Write: Leaksafe Solutions Ltd, Unit C Rose Court, 89 Ashford Road, Bearsted, Kent ME14 4BS, United Kingdom.

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Leaksafe has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office (ICO) ico.org.uk